Terms and conditions
Appointment time
The time of the appointment would have been arranged prior to the date.
If you or a member of your party are late, this will put the artist behind schedule and could result in the client not getting their makeup done. No refunds will be given.
Delays
In the unlikely event the client is not satisfied with the service then the client must inform the artist, at the time of the booking and allow the artist a chance to rectify the service. No refunds will be given.
Services ammendments:
Travel will be extra, unless discussed otherwise. The travel fee is depending on your location and will be agreed before the date of service.
Travel
Parking
Parking will be extra if parking is required to do the booking.
Deposits are required to secure your booking and are non-refundable.
Deposits will be deducted from the total amount.
Once the deposit is made this means you have read and agreed to my terms and conditions.
Deposits
Please advise at least 72 hours prior to your booking for cancellations or else you will be liable to pay the booking costs in full.
Cancellation
No shows will be liable for the full price of the missed appointment.
Missed appointments
Makeup By Lucy Loo is not under any circumstances responsible for any allergic reactions to products used. It is the client’s responsibility to give advance notification if you or any of group/wedding party have particular hypersensitivity that your aware of. Should you bring your own product that you are familiar with, then we would be happy to use the product. We cannot make guarantees surrounding quality for product(s) you supply for us to use.
Health & Safety
Other
Clients acknowledge that Makeup By Lucy Loo may use any photographs / videos or images taken for portfolio website and any promotions.
Makeup By Lucy Loo reserves the full right to refuse service to the client or members of the party for, but not limited to, infectious conditions, abusive, uncomfortable and threatening behaviour.
In the unlikely event that Makeup By Lucy Loo is sick and unable to attend your makeup appointment, Lucy will do her best to find a suitable Makeup Artist to replace her. However if she is unsuccessful, the limit or liability is a full refund of all monies already paid for the makeup for the affected date only.